Refund policy
Refund & Replacement Policy
Last updated: October 25, 2026
At Vertomoni, we want you to be happy with your order. Because our products ship from an overseas fulfillment warehouse, this policy is built around the situations that matter most: orders that don’t arrive, arrive damaged or defective, or are not what you ordered.
1. Lost or Undelivered Orders
If your order shows no tracking information, is stuck in transit, or is still pending 45 days after it shipped, contact us and we will resend your order or issue a full refund. This applies to orders shipped to the United States. For orders shipped to any other destination, this period is 60 days. The shipping date is the date shown in your shipping confirmation email. Orders returned to us because of an incorrect or incomplete address, or because they were not collected, are not eligible.
2. Damaged or Defective Items (30-Day Protection)
If the product itself arrives damaged, does not work, or has damage that prevents it from working properly, you can request help within 30 days of delivery. Email us at [support@vertomoni.com] with your order number and clear photos of the product and the shipping label. If the photos do not show the problem, please send a short video.
Once approved, you can choose one of two options :
- Keep the item and receive a full refund, or
- Receive a free replacement.
You do not need to return the item.
Covered: a product that is damaged, does not power on or charge, or has damage that stops it from working properly.
Not covered: damage to the outer shipping box or packaging when the product itself is undamaged; damage caused by misuse, drops, water, or chewing; normal wear and tear.
For the Ultrasonic Dog Repeller: a device that does not turn on, charge or emit sound is a defect. A device that works but does not change your pet’s behavior is not a defect, because results vary from pet to pet.
3. Wrong Item Received
If you receive an item different from what you ordered, contact us within 30 days of delivery with your order number and photos of the item and the shipping label. You can choose a full refund or a replacement.
4. Order Cancellations
You can cancel an order only before it has been processed by our fulfillment warehouse. Please contact us as soon as possible after ordering. Once an order has been processed or shipped, it can no longer be cancelled. If we cancel in time, you will receive a full refund.
5. Change of Mind
Change of mind is not covered by our Protection and is not eligible for a refund, return or exchange. This includes no longer needing the item, ordering the wrong color or variant, or deciding you don’t like the product. Because our products ship directly from an overseas warehouse, we are unable to accept returns. Please review the product details carefully before ordering.
6. How to Contact Us
Email [support@vertomoni.com] with your order number. We reply within 24–48 hours.
7. Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it may take 5–10 business days to appear on your statement.
8. Your Rights
Nothing in this policy limits any rights you have under applicable law.
Nothing in this policy is intended to limit any rights or remedies that cannot lawfully be excluded under applicable law.