Refund Policy

Last updated: August 23, 2026

We want you to be happy with your purchase from Vertomoni. Our refund policy is designed to keep the return process clear and straightforward.

Returns

We accept returns only when an item arrives defective, damaged, incorrect, or materially different from what was ordered.

We do not accept returns or refunds for change of mind, unwanted items, incorrect selection, or simply deciding that you no longer want the product.

If you believe your order qualifies for a return, please contact us within 14 days of receiving your order at info@vertomoni.com.

Please include your order number, a description of the issue, and photographs or other information that may help us evaluate the problem.

We will review your request and let you know whether your return or refund request has been approved.

Return Instructions

If your return is approved, we will provide instructions on how and where to return the item.

Please do not send an item back without contacting us and receiving return instructions first. Items returned without prior approval may not be accepted.

When a return is approved because an item is defective, damaged, incorrect, or materially different from what was ordered, Vertomoni will cover the reasonable return shipping costs where applicable.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us within 14 days if:

• The item arrives damaged.

• The item is defective or does not function as intended.

• You received the wrong product.

• The product materially differs from the product you ordered.

Please provide photographs or video showing the issue when appropriate. This helps us evaluate the problem and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement or refund.

Non-Returnable Items

Because we do not accept returns for change of mind or unwanted items, products that are delivered as ordered and are not defective, damaged, incorrect, or materially different from what was ordered are not eligible for return.

Certain products may also be subject to additional return restrictions where required by their nature or applicable law.

If you are unsure whether your order qualifies, please contact us before sending anything back.

Exchanges

We do not offer exchanges for change-of-mind purchases.

If your item is defective, damaged, incorrect, or materially different from what was ordered, please contact us. Depending on the circumstances, we may provide a replacement rather than requiring you to place a new order.

Refunds

Once we have reviewed your request and, where applicable, received and inspected the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund to your account.

If you have not received an approved refund after a reasonable processing period, please contact us at info@vertomoni.com.

Sale Items and Gift Cards

Unless otherwise required by applicable law, sale items and gift cards are not eligible for refunds or returns.

Contact Us

If you have any questions about our Refund Policy or believe your order has an issue, please contact us at:

info@vertomoni.com

Nothing in this policy is intended to limit any rights or remedies that cannot lawfully be excluded under applicable law.