Shipping policy

Shipping Policy
Last updated: October 25, 2026

We currently ship to the United States only. Shipping is free on all orders.

Our products are fulfilled from international warehouses. Orders are processed within 1–5 business days, and delivery usually takes 7–15 business days after shipping. These are estimates, not guarantees. Products with rechargeable batteries may take a few extra days.

Customs and duties: all orders ship on a Delivered Duty Paid basis. Import duties and customs fees are included, so you will not be asked to pay anything extra on delivery. If a carrier asks you for payment, do not pay it and contact us.

Tracking: you will receive an email with your tracking number once your order ships. Tracking may take 3–7 days to show its first update. Items in one order may ship separately.

Address: please double-check your address. Changes are only possible before your order is processed. Orders returned because of an incorrect or incomplete address, refusal, or non-collection cannot be refunded, but can be reshipped at your cost.

Lost orders: if your order shows no tracking movement, is stuck in transit, or has not arrived 45 days after the shipping date in your shipping confirmation email, contact us and we will resend it or refund you in full. If tracking says delivered but you did not receive it, contact us within 14 days.

Delays: if we expect your order to be delayed beyond the estimate, we will email you a new estimate and the option to cancel for a refund.

Damaged, defective or incorrect items: see our Refund Policy.

Questions: support@vertomoni.com (we reply within 24–48 hours).